The Advice Line Nurse triages incoming calls and consults with callers, analyzing information to counsel and refer patients regarding their health care needs
Job Summary
The Advice Line Nurse triages incoming calls and consults with callers, analyzing information to counsel and refer patients regarding their health care needs.
Responsibilities include scheduling appointments, processing referrals, collecting demographic and insurance data, answering clinical questions, and providing patient education.
Carilion Clinic offers a comprehensive benefits package including medical, dental, vision, an employer-funded pension, paid time off, and wellness resources.
Matching Summary
The Advice Line Nurse triages incoming calls and consults with callers, analyzing information to counsel and refer patients regarding their health care needs.
Skills & Requirements
Must-have
Triage incoming calls
Analyze information by listening
Counsel and refer patients
Patient education
Electronic medical record entry
Call center environment
Nice-to-have
Patient advocate role
Psychological social cultural support
Team oriented collaborative approach
Key Requirements
Graduate of school of professional nursing
4 years varied nursing experience
Inpatient nursing experience
Ambulatory nursing experience preferred
Currently licensed as Registered Nurse
Keyboarding skills for automated systems
Advanced nursing skill and knowledge
Excellent communications and critical thinking skills