Voice Of The Customer Specialist (escalations - Bilingual Preferred)

Ametros Financial

Multiple Locations
Base: $24.00-$26.00 ph; bonus/equity: eligible for...
Fully remote
Inbound/outbound call center experience
Complex or escalated call management
Microsoft dynamics crm
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds

Job Summary

  • Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds.
  • The Voice of the Customer Specialist is primarily responsible for handling escalated member concerns and complaints in a timely and professional manner, ensuring a positive outcome.
  • This role involves researching and resolving escalated member interactions, complex issues, and/or complaints, with a focus on managing member relationships to enhance loyalty and satisfaction.

Matching Summary

Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds.

Salary

Base: $24.00-$26.00 per hour; Bonus/Equity: eligible for incentive compensation; Benefits: Not specified

Skills & Requirements

Must-have

  • Inbound/outbound call center experience
  • Complex or escalated call management
  • Microsoft Dynamics CRM
  • Problem-solving and critical thinking
  • Timely follow-up with members
  • Healthcare knowledge

Nice-to-have

  • Bilingual preferred
  • Passion for helping others
  • Enhance loyalty and satisfaction
  • Identify drivers, patterns, and trends
  • Build connections through empowerment

Key Requirements

  • 3+ years experience in call center
  • Microsoft Office and CRM Systems experience
  • Healthcare experience with claims processing is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter