Renewal Operations Specialist

MasterLibrary Com LLC

Wellington, New Zealand
On-site
Cpq and salesforce experience
Oracle invoicing system knowledge
High volume request management
The role supports day-to-day operations for a specific product line within the Customer Success team at Follett Software

Job Summary

  • The role supports day-to-day operations for a specific product line within the Customer Success team at Follett Software.
  • Key responsibilities include creating renewal quotes and invoices using CPQ and Oracle systems integrated with Salesforce.
  • Candidates must have a right to work in New Zealand and be based in Wellington for this hybrid position.

Matching Summary

The role supports day-to-day operations for a specific product line within the Customer Success team at Follett Software.

Skills & Requirements

Must-have

  • CPQ and Salesforce experience
  • Oracle invoicing system knowledge
  • High volume request management
  • Strong troubleshooting abilities
  • Attention to detail in data entry

Nice-to-have

  • Self-starter with creative problem solving
  • Positive can-do attitude
  • Experience in SaaS customer success
  • Proactive communication skills
  • Ability to work independently

Key Requirements

  • 1-3 years of experience in customer success or operations
  • Bachelor's degree preferred but not required
  • Right to work in New Zealand required
  • Experience managing renewals and subscriptions
  • Proficiency with Excel and data analysis tools

Work Rights

Must have right to work in New Zealand

Tailored Resume

Cover Letter