Front Office Supervisor

Marriott Vacations Worldwide

Not specified
2 to 3 years receptionist experience
Bilingual english french required
Knowledge of fidelio and marsha software
Marriott Vacations Worldwide is seeking a Front Office Supervisor responsible for overseeing the reception team, ensuring high-quality service, and optimizing both guest satisfaction and revenue. The ideal candidate should be experienced in hospitality operations, bilingual in English and French, and possess strong organizational skills

Job Summary

  • The role involves supervising the reception team and ensuring high-quality service delivery during villa check-ins and check-outs.
  • Candidates must be responsible for optimizing revenue and profits while maintaining strict adherence to MVCI hospitality standards.
  • The position requires a bilingual professional capable of handling all front desk functions including cashiering, PBX, and guest relations.

Matching Summary

Match Score: 85

Marriott Vacations Worldwide is seeking a Front Office Supervisor responsible for overseeing the reception team, ensuring high-quality service, and optimizing both guest satisfaction and revenue. The ideal candidate should be experienced in hospitality operations, bilingual in English and French, and possess strong organizational skills.

Skills & Requirements

Must-have

  • 2 to 3 years receptionist experience
  • Bilingual English French required
  • Knowledge of Fidelio and Marsha software
  • Front desk shift management skills
  • Guest relations and complaint resolution

Nice-to-have

  • Third language proficiency desired
  • Tourism or hospitality degree preferred
  • Strong pedagogical and training abilities
  • Open mindset for service improvement ideas
  • Proficiency in MS Office applications

Key Requirements

  • 2-3 years experience in receptionist role
  • English and French bilingualism mandatory
  • Fidelio and Marsha software knowledge
  • Tourism or hospitality diploma preferred

Work Rights

Not specified

Tailored Resume

Cover Letter