Customer & Learner Experience Specialist I, Innovation (hybrid)

Kaplan

Bangalore, India
Not specified; comprehensive total rewards pyckage...
2d onsite
Bachelor's degree required
Multi-channel digital contact resolution
Excellent written and verbal communication skills
The role supports the end-to-end experience of retail customers and learners across Innovation Group products and programs

Job Summary

  • The role supports the end-to-end experience of retail customers and learners across Innovation Group products and programs.
  • Employees receive comprehensive benefits including voluntary provident fund, health coverage starting day one, and generous paid time off.
  • The position requires a hybrid schedule with three days remote and two days in the office in Bangalore.

Matching Summary

The role supports the end-to-end experience of retail customers and learners across Innovation Group products and programs.

Salary

Not specified; Comprehensive total rewards package includes hybrid work model, voluntary provident fund, and health benefits

Skills & Requirements

Must-have

  • Bachelor's degree required
  • Multi-channel digital contact resolution
  • Excellent written and verbal communication skills
  • Ability to work in fast-paced environment

Nice-to-have

  • Experience in startup or Agile organization
  • Hubspot CRM experience
  • B2C sales experience
  • Passion for education and learning
  • Flexibility for evening/weekend shifts

Key Requirements

  • Bachelor's degree
  • Proven track record of remote work success

Work Rights

Not specified

Tailored Resume

Cover Letter