Process Owner, Customer Loyalty And Lifecycle

Capital One Canada

Toronto, Ontario, Canada
3d onsite
Process design and improvement
Business risk management
Control implementation
You will have direct ownership of critical business processes, supporting the design and implementation of improvements that allow us to scale our rewards and manage vital lifecycle moments with speed and agility

Job Summary

  • You will have direct ownership of critical business processes, supporting the design and implementation of improvements that allow us to scale our rewards and manage vital lifecycle moments with speed and agility.
  • Inspire, coach, and empower a team of Process Managers, leading a culture of collaboration, continuous growth, and excellence in process performance.
  • Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents.

Matching Summary

You will have direct ownership of critical business processes, supporting the design and implementation of improvements that allow us to scale our rewards and manage vital lifecycle moments with speed and agility.

Skills & Requirements

Must-have

  • Process design and improvement
  • Business risk management
  • Control implementation
  • Customer-facing programs
  • Rewards program management
  • Cross-functional team partnership

Nice-to-have

  • Possibilities Mindset
  • Cultural champion
  • Agile workplace environment
  • Customer-backed problem solving

Key Requirements

  • At least 5 years in process management
  • At least 5 years in cross-functional environments
  • At least 2 years leading a team

Work Rights

Not specified

Tailored Resume

Cover Letter