Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Fulfill support requests
Respond to and complete it service tickets
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Support and maintain technology equipment
Fulfill support requests
Respond to and complete IT service tickets
Perform installs, configurations, and updates
Transport and deployment of IT hardware
Nice-to-have
Strong customer service skills
Strong communication skills
Create and maintain collegial relationships
Key Requirements
Bachelor's degree or technical training
2+ years of computer support experience
Supporting Windows and Mac computers
Experience with Endpoint management software
Networking essentials and software troubleshooting