Prozess- Und Governancemanager / Business Analyst – Conversational Ai (w/m/d)

bankcarriere.nl

Hybrid
Governance, risk, compliance focus
Ai-based customer journeys
Process analysis and structuring
This job posting seeks a Process and Governance Manager/Business Analyst specializing in Conversational AI for a hybrid position within an innovative and collaborative team. The ideal candidate will focus on governance, risk, and compliance aspects of AI-based customer journeys, bringing structure and clarity to complex processes

Job Summary

  • Shape AI-based customer journeys in an environment with significant scope for action, international collaboration, and an open culture.
  • Analyze processes and use cases, structure complex requirements, and translate them into clear business concepts, user stories, and sound decision-making bases.
  • Benefit from numerous advantages including company pension, capital-forming benefits, free Deutschlandticket & Bike Leasing, and a hybrid work model.

Matching Summary

Match Score: 85

This job posting seeks a Process and Governance Manager/Business Analyst specializing in Conversational AI for a hybrid position within an innovative and collaborative team. The ideal candidate will focus on governance, risk, and compliance aspects of AI-based customer journeys, bringing structure and clarity to complex processes.

Skills & Requirements

Must-have

  • Governance, Risk, Compliance focus
  • AI-based Customer Journeys
  • Process analysis and structuring
  • Agile working methods
  • User Story creation
  • Cross-functional collaboration

Nice-to-have

  • Cultural diversity
  • International collaboration
  • Open culture
  • Innovative environment

Key Requirements

  • Degree in Business, IT, or comparable
  • Several years of experience in project/process/product work
  • Strong project management skills
  • Experience with AI use cases
  • Proficiency in German and English

Work Rights

Not specified

Tailored Resume

Cover Letter