Senior Customer Success Manager

NEGAP

Tokyo, Japan
Fully remote
5+ years in customer-facing services
1+ years project management experience
Business level japanese communication
As a Senior Customer Success Manager, you will drive customer relationships and ensure their success with Workday products

Job Summary

  • As a Senior Customer Success Manager, you will drive customer relationships and ensure their success with Workday products.
  • You will act as a liaison between product management and customers, facilitating communication and understanding of product roadmaps.
  • This role offers autonomy and the opportunity to work in a global environment, contributing to the future of AI in business.

Matching Summary

As a Senior Customer Success Manager, you will drive customer relationships and ensure their success with Workday products.

Skills & Requirements

Must-have

  • 5+ years in customer-facing services
  • 1+ years project management experience
  • Business level Japanese communication

Nice-to-have

  • Experience in complex software environments
  • Strong relationships with executive stakeholders
  • Excellent verbal and written communication skills

Key Requirements

  • Experience in consulting or account management
  • Proven track record in customer management
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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