Associate Customer Service Technical Specialist

Wolters Kluwer

Base: $47,600.00 - $81,250.00 usd; bonus: eligible...
Onsite
1 year technical customer service experience
Ms sql server database administration skills
Asp.net, ajax, json, web services knowledge
The role involves resolving customer inquiries regarding Consumer Compliance software products across multiple service channels

Job Summary

  • The role involves resolving customer inquiries regarding Consumer Compliance software products across multiple service channels.
  • Candidates must possess strong technical skills in MS SQL Server and web technologies including ASP.NET and XML.
  • The position offers a competitive salary range with comprehensive benefits including medical dental vision and 401(k) plans.

Matching Summary

The role involves resolving customer inquiries regarding Consumer Compliance software products across multiple service channels.

Salary

Base: $47,600.00 - $81,250.00 USD; Bonus: Eligible for Bonus; Benefits: Medical Dental Vision 401(k) FSA/HSA Tuition Assistance Paid Parental Leave

Skills & Requirements

Must-have

  • 1 year technical customer service experience
  • MS SQL Server database administration skills
  • ASP.NET, AJAX, JSON, Web Services knowledge
  • SaaS monitoring tools like Splunk or Datadog
  • First-level inquiry resolution via phone email chat
  • Salesforce CRM data entry accuracy

Nice-to-have

  • Azure Google Cloud AWS cloud platform familiarity
  • Understanding of financial institution banking processes
  • Ability to work independently in fast-paced environment
  • Knowledge of Software Development Life Cycle approaches
  • Team-based problem solving capabilities

Key Requirements

  • BA/BS degree in Computer Science or related field
  • 1 year previous technical customer service experience
  • Flexible work hours availability from 7am to 7pm
  • 24x7 pager coverage capability for certain products

Work Rights

Not specified

Tailored Resume

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