The Senior Account Manager is the primary point of contact for clients, ensuring their expectations are exceeded according to agreed-upon Statements of Work
Job Summary
The Senior Account Manager is the primary point of contact for clients, ensuring their expectations are exceeded according to agreed-upon Statements of Work.
This role requires strong organizational, communication, and problem-solving skills to balance client needs with company objectives.
The position involves daily client communication and reporting account status to superiors and peers, with a focus on sensitivity to patient and caregiver experiences.
Matching Summary
The Senior Account Manager is the primary point of contact for clients, ensuring their expectations are exceeded according to agreed-upon Statements of Work.
Skills & Requirements
Must-have
Client expectation management
Organizational skills
Communication skills
Problem-solving skills
Balancing client and business needs
Building trust and credibility
HIPAA compliance
FDA and FTC regulations
Nice-to-have
Compassionate and sensitive
Understanding patient journey
Incorporating patient experience
Key Requirements
Experience as Senior Account Manager
Familiarity with patient privacy regulations
Completion of training courses on HIPAA, AE Reporting, and promotional regulations