Pressure Injury Prevention Customer Success Specialist (new York / Boston)

Smith & Nephew

New York, US
Base: $75,000 - $85,000 usd annually; bonus/equity...
On-site
Pressure injury prevention
Leaf technology platform
Clinical education and support
Drive adoption, optimization, and expansion of the LEAF technology platform by delivering clinical education, ongoing support, and ensuring high utilization

Job Summary

  • Drive adoption, optimization, and expansion of the LEAF technology platform by delivering clinical education, ongoing support, and ensuring high utilization.
  • Serve as the front-line clinical support for high-value LEAF customers, collaborating with sales and clinical teams to onboard new accounts.
  • Develop partnerships with clinical teams, leverage reports for actionable insights, and identify opportunities for business growth and EHR integration.

Matching Summary

Drive adoption, optimization, and expansion of the LEAF technology platform by delivering clinical education, ongoing support, and ensuring high utilization.

Salary

Base: $75,000 - $85,000 USD annually; Bonus/Equity: eligible for sales commission and incentives; Benefits: medical, dental, vision, 401k, tuition reimbursement, medical leave programs, parental leave, generous PTO, paid company holidays, Volunteer time, wellness offerings

Skills & Requirements

Must-have

  • Pressure Injury Prevention
  • LEAF technology platform
  • clinical education and support
  • data analysis and insights
  • customer training and onboarding
  • workflow integration

Nice-to-have

  • passion for innovation
  • improving clinical outcomes
  • collaborative team player
  • self-starter mindset

Key Requirements

  • Registered Nurse preferred
  • Bachelor's degree preferred
  • 3+ years clinical experience
  • Clinical technology platform exposure desirable
  • Hospital turning and repositioning protocols understanding
  • Strong data analytics skills
  • Comfortable traveling up to 50%

Work Rights

Not specified

Tailored Resume

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