Cam Manager Ii

Mnbankandtrust

Getzville, New York, United States of America
$74,600.00 - $124,400.00 annual (usd); not specifi...
Manage teams of 15+ ftes
Oversee daily activities and strategic planning
Ensure quality standards and compliance
Responsible for managing teams within one or more functional areas, overseeing daily activities and ongoing strategic planning to ensure quality standards and compliance

Job Summary

  • Responsible for managing teams within one or more functional areas, overseeing daily activities and ongoing strategic planning to ensure quality standards and compliance.
  • Direct staff in customer service, collections, or account servicing, resolving disputed transactions and negotiating effectively on customer calls.
  • Evaluate unit processes, procedures, and policies to increase operational efficiency and align solutions with M&T's Risk Appetite.

Matching Summary

Responsible for managing teams within one or more functional areas, overseeing daily activities and ongoing strategic planning to ensure quality standards and compliance.

Salary

$74,600.00 - $124,400.00 Annual (USD); Not specified; Not specified

Skills & Requirements

Must-have

  • Manage teams of 15+ FTEs
  • Oversee daily activities and strategic planning
  • Ensure quality standards and compliance
  • Resolve disputed transactions
  • Analyze complex situations and develop solutions
  • Design and implement internal controls

Nice-to-have

  • Excellent customer service skills
  • Ability to motivate team and handle conflict
  • Promote an environment that supports belonging

Key Requirements

  • 7 years higher education and relevant work experience
  • 2 years supervisory experience
  • Call center or bank operations experience
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter