Customer Development Manager

ING

Sydney, Australia
Customer insights and analytics
Personalized customer journeys
Campaign strategy and execution
You’ll drive early engagement, lift product uptake, deepen ongoing connections, reduce customer attrition and turn insights into purposeful action—with real autonomy to optimise and evolve creative execution at pace

Job Summary

  • You’ll drive early engagement, lift product uptake, deepen ongoing connections, reduce customer attrition and turn insights into purposeful action—with real autonomy to optimise and evolve creative execution at pace.
  • Use customer, market and competitor insights to define priority segments and shape campaign strategy.
  • Discounted ING Health Insurance, an additional Rest Day to support your wellbeing, and an IMPACT day to volunteer on approved sustainability activity.

Matching Summary

You’ll drive early engagement, lift product uptake, deepen ongoing connections, reduce customer attrition and turn insights into purposeful action—with real autonomy to optimise and evolve creative execution at pace.

Skills & Requirements

Must-have

  • customer insights and analytics
  • personalized customer journeys
  • campaign strategy and execution
  • performance analysis and optimization
  • collaboration across departments

Nice-to-have

  • builder's mindset with bias for action
  • proactive self-starter
  • passion for customers
  • courage to challenge ideas

Key Requirements

  • Experience using customer data and segmentation
  • Background in banking or financial services
  • Understanding of test-and-learn practices
  • Confidence navigating compliance guardrails
  • Project-management mindset and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter