This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center
Job Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Matching Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Skills & Requirements
Must-have
Inbound contact center operations
Accuracy and multi-tasking in systems
Client communication and problem resolution
Adherence to regulations and procedures
Digital solutions for client relationships
Nice-to-have
Passion and integrity in service delivery
Understanding life events impact on finances
Creative problem-solving for complex issues
Dependable team player with immediate call handling
Building rapport and handling objections
Key Requirements
1+ years customer/client service experience
Intermediate computer proficiency
High School Diploma / GED / Secondary School or equivalent