Technical Account Manager

Workday

4+ years in b2b enterprise software support
Experience managing complex saas solutions
Strong technical acumen and architecture knowledge
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform.
  • Candidates must possess strong technical background and project management skills to navigate challenges with large enterprise accounts.
  • Workday offers a culture rooted in integrity and empathy, providing tools to grow and support for long-term career development.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform.

Skills & Requirements

Must-have

  • 4+ years in B2B enterprise software support
  • Experience managing complex SaaS solutions
  • Strong technical acumen and architecture knowledge
  • Ability to engage C-level executives
  • Proven escalation and incident management skills

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Experience with Workday HCM or Financials
  • Leadership in steering committee meetings
  • Passion for customer relations and integrity

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 4+ years product support or account management experience
  • Senior level requires 7+ years experience
  • Experience with HR, Payroll, or Financials domains

Work Rights

Not specified

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