This role serves as a trusted advisor to analyze, design, and optimize end-to-end workflows across sales, customer service, and field service domains
Job Summary
This role serves as a trusted advisor to analyze, design, and optimize end-to-end workflows across sales, customer service, and field service domains.
The consultant will bridge business needs and technical delivery on the ServiceNow Now Platform while integrating with systems like Salesforce, SAP, and Oracle.
Candidates must demonstrate strong process re-engineering skills and the ability to influence senior leaders while collaborating with technical teams.
Matching Summary
This role serves as a trusted advisor to analyze, design, and optimize end-to-end workflows across sales, customer service, and field service domains.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
7+ years ServiceNow consulting experience
CRM and Industry Workflow expertise
Process modeling with Visio or BPMN
Senior stakeholder engagement skills
Sales, Order Management, or Field Service domain knowledge
Nice-to-have
AI and automation project experience
Telecom or financial services industry background
NowCreate methodology familiarity
Agile/SAFe delivery practices
Pre-sales solutioning support
Key Requirements
ServiceNow Certified System Administrator (CSA) within 60-90 days
Certified Implementation Specialist (CIS) in CSM, FSM, or Sales within 6-12 months
7+ years of consulting or business process analysis experience
Proficiency in translating requirements into functional specifications