The Senior Manager, Service Operations, is responsible for overseeing the end‑to‑end performance, governance, and financial stewardship of Digital infrastructure and service operations across the enterprise
Job Summary
The Senior Manager, Service Operations, is responsible for overseeing the end‑to‑end performance, governance, and financial stewardship of Digital infrastructure and service operations across the enterprise.
This role oversees service level performance, operational governance, and the operational relationship with internal teams and external Managed Service Providers (MSPs).
You will lead and mentor the Infrastructure Hosting and Network managers and collaborate closely with cybersecurity, architecture, and application teams.
Matching Summary
The Senior Manager, Service Operations, is responsible for overseeing the end‑to‑end performance, governance, and financial stewardship of Digital infrastructure and service operations across the enterprise.
Skills & Requirements
Must-have
Digital infrastructure and service operations
Managed Service Provider oversight
Service Level Agreement enforcement
Operational budget ownership
Cost optimization strategies
Continuous improvement initiatives
Nice-to-have
Culture of accountability and learning
Promote operational discipline
Cross-functional collaboration
Key Requirements
Bachelor's Degree in technology field
10+ Years infrastructure/cloud operations leadership