Senior Success Guide - Informatica - Portuguese & English

Salesforce UK

City of Mexico, Mexico
Hybrid (3 days onsite, 2 days remote)
Manage onboarding process
Build and enhance customer skillsets
Identify and define use cases
Salesforce UK is seeking a Senior Success Guide fluent in Portuguese and English to join their team in Mexico City. The role involves supporting customer adoption of Informatica technologies, managing onboarding processes, and ensuring customer satisfaction while collaborating with internal teams

Job Summary

  • Support customers' successful adoption of Informatica technologies through methodologies for their success.
  • Marshal internal resources and cross-functional teams to drive positive outcomes for the customer.
  • Develop shared outcome-based Success Plans, tracking and reporting on key metrics for customer adoption and success.

Matching Summary

Match Score: 85

Salesforce UK is seeking a Senior Success Guide fluent in Portuguese and English to join their team in Mexico City. The role involves supporting customer adoption of Informatica technologies, managing onboarding processes, and ensuring customer satisfaction while collaborating with internal teams.

Skills & Requirements

Must-have

  • Manage onboarding process
  • Build and enhance customer skillsets
  • Identify and define use cases
  • Manage customer from onboarding to launch
  • Escalation point for customer issues
  • Develop trusted advisor relationship
  • Ensure high customer satisfaction
  • Develop outcome-based Success Plans

Nice-to-have

  • Drive consumption and expansion
  • Advocate for customer needs
  • Develop customers into reference customers

Key Requirements

  • Minimum 5+ years of relevant professional experience
  • BA/BS or equivalent educational background
  • Portuguese, Spanish and English language proficiency
  • Relevant work experience in project management, customer service, professional services, or consulting
  • Experience dealing with large accounts at senior IT and business levels
  • Executive-level communication experience
  • Data Management domain knowledge with SaaS software experience
  • Knowledge of business processes, applications, and automation

Work Rights

Not specified

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