Customer Success Manager, Mid Market

Atlassian

Austin, Texas, United States
Base: zone a $109,800 - $143,350; zone b $99,000 -...
Remote
5-7 years customer success management experience
Drive engineering transformation using platform
Manage full customer lifecycle from implementation to renewal
This role involves partnering with up to 30 midmarket customers to drive engineering transformation using the DX platform

Job Summary

  • This role involves partnering with up to 30 midmarket customers to drive engineering transformation using the DX platform.
  • The position requires owning the full customer lifecycle, including implementation, driving program success, and managing renewals.
  • Atlassian offers competitive compensation with base pay ranging from $91,800 to $143,350 depending on location zones, plus equity and benefits.

Matching Summary

This role involves partnering with up to 30 midmarket customers to drive engineering transformation using the DX platform.

Salary

Base: Zone A $109,800 - $143,350; Zone B $99,000 - $129,250; Zone C $91,800 - $119,850; Bonus/Equity: Eligible for bonuses, commissions, and equity; Benefits: Health, wellbeing resources, paid volunteer days

Skills & Requirements

Must-have

  • 5-7 years Customer Success management experience
  • Drive engineering transformation using platform
  • Manage full customer lifecycle from implementation to renewal
  • Coordinate internal teams including ProServ and Support
  • Create and maintain customer success plans

Nice-to-have

  • Past startup experience
  • Experience working with technical audiences like CTOs
  • Ability to challenge and redirect teams
  • Meticulous and obsessive about details and process
  • Quietly outwork peers consistently

Key Requirements

  • 5-7 years previous Customer Success management experience
  • Excellent presentation and communication skills across all management levels
  • Ability to quickly learn and communicate about technical topics

Work Rights

Not specified

Tailored Resume

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