Customer Excellence Manager - Transformation Des Ventes H/f
Air Liquide
Not specified (potentially hybrid based on the role's nature).
Salesforce or baan crm/erp mastery
3+ years commercial experience
Sales process automation expertise
Air Liquide is seeking a Customer Excellence Manager to optimize internal sales processes, enhance customer satisfaction, and implement automation strategies. The ideal candidate should have at least three years of experience in sales administration or project management, with strong communication and leadership skills
Job Summary
The role involves redesigning and automating sales processes to optimize order handling, billing, and transport efficiency.
You will act as a project manager bridging commercial teams, customer service, clients, and technical departments to implement new tools.
The position requires analyzing market trends and competitor strategies to identify opportunities for improving market share and customer satisfaction.
Matching Summary
Match Score: 85
Air Liquide is seeking a Customer Excellence Manager to optimize internal sales processes, enhance customer satisfaction, and implement automation strategies. The ideal candidate should have at least three years of experience in sales administration or project management, with strong communication and leadership skills.
Skills & Requirements
Must-have
Salesforce or BaaN CRM/ERP mastery
3+ years commercial experience
Sales process automation expertise
Project management methodology knowledge
Workflow automation techniques
Nice-to-have
Strong pedagogical leadership skills
Initiative and proactive proposal generation
Excellent communication and listening abilities
Customer-centric mindset
Market analysis and competitive intelligence
Key Requirements
Bac+5 degree (Engineering, Management, or Commerce)
Minimum 3 years of experience in the commercial field
Experience in sales administration or process improvement