Specialist Customer Care - Intermediary Mortgage Expert

Bankstcharles

Liverpool, United Kingdom
Hybrid
Exceptional customer service
Resolving complex customer needs
Mortgage product knowledge
Bankstcharles is seeking a Specialist Customer Care - Intermediary Mortgage Expert to provide exceptional service and resolve complex customer inquiries in a hybrid work environment. The ideal candidate should possess strong customer service experience, particularly in mortgage processes, and have the ability to manage stakeholder relationships effectively

Job Summary

  • Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels.
  • Collaborate with teams across the bank to align and integrate customer care processes, identify areas for improvement, and develop new procedures.
  • Act as an expert for brokers and solicitors, guiding mortgage applications, solving policy queries, and navigating technical challenges.

Matching Summary

Match Score: 85

Bankstcharles is seeking a Specialist Customer Care - Intermediary Mortgage Expert to provide exceptional service and resolve complex customer inquiries in a hybrid work environment. The ideal candidate should possess strong customer service experience, particularly in mortgage processes, and have the ability to manage stakeholder relationships effectively.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Resolving complex customer needs
  • Mortgage product knowledge
  • Telephony-based customer service
  • Risk and controls management

Nice-to-have

  • Building stakeholder relationships
  • Operational efficiency
  • Industry trend identification
  • Coaching and feedback provision

Key Requirements

  • Proven telephony customer service experience
  • Mortgage product knowledge
  • Effective stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter