Armstrong Development Properties is seeking a Universal Agent to support their digital television and internet services in Butler, US. The role requires effective communication with customers, strong technical skills, and adaptability to various customer inquiries
Job Summary
An Armstrong Universal Agent supports our digital and next-generation television and streaming products, Internet and Telephone services.
Communicating effectively with customers is of paramount importance in resolving inquiries in an effective, professional manner.
Strong computer skills and experience with current technological trends are necessary for success in supporting a wide variety of services and consumer devices.
Matching Summary
Match Score: 85
Armstrong Development Properties is seeking a Universal Agent to support their digital television and internet services in Butler, US. The role requires effective communication with customers, strong technical skills, and adaptability to various customer inquiries.
Skills & Requirements
Must-have
Effective communication with customers
Resolving inquiries professionally
Strong computer skills
Experience with current technological trends
Troubleshooting video products
Internet troubleshooting
Email customer support
Telephone product support
Nice-to-have
Eager to learn new skills
Adaptable to work environment changes
Coachable attitude
Key Requirements
6 months of experience in Tech Support or Customer Service
Technology-related certifications or accredited degrees preferred
Understanding of Ethernet, wireless, and MoCA networks
Familiarity with desktop and mobile operating systems
Experience troubleshooting third-party streaming services and apps
Ability to work flexible afternoon/evening weekday and/or weekend shifts