It Support Accelerator

Barnard College

New York, NY, US
Base: $30ph - $35ph; bonus/equity: not specified; ...
Fully remote
Front-line technology support contact
Windows and macos familiarity
Ticket intake and first-level troubleshooting
The Support Accelerator will assist in transforming customer service and technical support mechanisms while managing ticket intake and resolving first-level issues

Job Summary

  • The Support Accelerator will assist in transforming customer service and technical support mechanisms while managing ticket intake and resolving first-level issues.
  • This role strengthens self-service resources, improves knowledge delivery, and identifies opportunities for automation including AI tools to reduce repetitive work.
  • The position requires developing short instructional videos and creating user-facing Knowledge Base articles based on recurring issues and ticket data.

Matching Summary

The Support Accelerator will assist in transforming customer service and technical support mechanisms while managing ticket intake and resolving first-level issues.

Salary

Base: $30/hour - $35/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Front-line technology support contact
  • Windows and macOS familiarity
  • Ticket intake and first-level troubleshooting
  • Knowledge base article creation
  • Instructional video development

Nice-to-have

  • Experience with TeamDynamix ticketing system
  • Remote technical support experience
  • AI tools for automation
  • Strong verbal and written communication
  • Ability to translate technical processes

Key Requirements

  • College degree from an accredited institution
  • 2 years of experience in customer service or desktop support
  • Familiarity with common user software environments

Work Rights

Not specified

Tailored Resume

Cover Letter