This role is an entry-level management position responsible for ensuring managed services are delivered to clients while maintaining operational IT infrastructure
Job Summary
This role is an entry-level management position responsible for ensuring managed services are delivered to clients while maintaining operational IT infrastructure.
The incumbent must proactively manage, monitor, and resolve escalated technical incidents within agreed service level agreements while guiding the team through transformational objectives.
NTT DATA offers a diverse workplace where employees can grow and thrive as part of a global technology leader serving 75% of the Fortune Global 100.
Matching Summary
This role is an entry-level management position responsible for ensuring managed services are delivered to clients while maintaining operational IT infrastructure.
Skills & Requirements
Must-have
IT infrastructure management
escalated incident resolution
team coaching and mentoring
SLA compliance enforcement
automation implementation
Nice-to-have
client centricity focus
cross-cultural collaboration
transformational leadership
pressurized environment adaptability
Key Requirements
Bachelor's degree in IT or Computing
Experience coaching engineering teams
ITIL certification (desirable)
Domain experience in Network, Cloud, Security, or Data Center