Customer Support Engineer – Gas Chromatography Combined With Mass Spectroscopy. (gc/gcms)

Agilent Technologies

Rotterdam, Netherlands
Fully remote
Gc/gcms systems
On-site support
Troubleshoot complex issues
Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems

Job Summary

  • Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems.
  • Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure.
  • Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D.

Matching Summary

Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems.

Skills & Requirements

Must-have

  • GC/GCMS systems
  • On-site support
  • Troubleshoot complex issues
  • Customer satisfaction
  • Dutch and English fluency

Nice-to-have

  • Stop, think and act mindset
  • Curious and motivated
  • Multi-vendor laboratory setups
  • Technical reference or trainer

Key Requirements

  • Degree in Chemistry
  • Solid practical experience with GC/GMS systems
  • Proven ability to work independently
  • Valid driving license

Work Rights

Not specified

Tailored Resume

Cover Letter