The Supervisor is responsible for supervising and training gondola ticketing staff while providing excellent customer service and managing daily operations of the gondola attraction and entertainment retail merchandise
Job Summary
The Supervisor is responsible for supervising and training gondola ticketing staff while providing excellent customer service and managing daily operations of the gondola attraction and entertainment retail merchandise.
The role includes maximizing ticket sales, managing merchandise operations, implementing revenue initiatives, and fostering a positive and high-performing team environment.
Team Members are expected to conduct themselves professionally and work varied shifts including nights, weekends, and holidays in a fast-paced environment.
Matching Summary
The Supervisor is responsible for supervising and training gondola ticketing staff while providing excellent customer service and managing daily operations of the gondola attraction and entertainment retail merchandise.
Skills & Requirements
Must-have
Supervise and train team members
Customer service excellence
Manage retail merchandise operations
Cash handling experience
Coordinate gondola ride rotations
Resolve guest issues effectively
Work varied shifts including nights
Nice-to-have
Use Microsoft Word and Excel
Provide coaching and feedback
Strong interpersonal skills
Ability to work under pressure
Foster staff development
Communicate clearly in English
Key Requirements
21 years of age
Authorization to work in the United States
High School Diploma or equivalent
1 year cash handling experience
1+ year retail experience preferred
Previous management experience preferred
Advanced reading, writing, and math skills
Work Rights
Proof of authorization/eligibility to work in the United States