Senior Associate Customer Success Manager - Paradox

karrieregeheimnis.de

Fully remote
Client-facing experience in b2b settings
Technical support for software solutions
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI.
  • Workday offers a flexible work approach combining in-person and remote time to enable teams to deepen connections and do their best work.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • Technical support for software solutions
  • Customer satisfaction management
  • Product training and troubleshooting
  • Relationship building with clients
  • Collaboration with internal teams

Nice-to-have

  • Strong written and verbal communication skills
  • Critical thinking and problem solving
  • Ability to handle multiple priorities
  • Empathy and integrity in workplace culture
  • Flexible work schedule
  • Experience in SaaS organizations

Key Requirements

  • 3+ years client-facing experience
  • Experience in SaaS organizations
  • Excellent technology skills
  • Excellent written and verbal communication
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter