Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth
Job Summary
Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
Lead consulting projects focused on enhancing capabilities for clients in the CRM Domain, leading the development of digital transformation strategies and concepts.
As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact.
Matching Summary
Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
Skills & Requirements
Must-have
CRM strategy and implementation
Digital transformation leadership
Enterprise-wide CRM projects
Stakeholder alignment and management
Cross-industry expertise
CRM configuration and optimization
Business process re-engineering
Nice-to-have
Mentorship of junior consultants
Subject matter expert in pitches
Collaborative team player
Transparency and organizational skills
Innovation and creative problem-solving
Data-driven project insights
Key Requirements
Expertise in multiple CRM platforms
Proficiency in database knowledge
Experience in global or highly regulated industries
Manages C-level stakeholders
Leads enterprise-wide CRM implementation projects
Leverages predictive analytics and AI-driven insights