Spécialiste Relations Clients - Référent(e) Documentaire (d/f/m)

Roche UK

Paris, France
Client relationship management
Kpi performance monitoring
Customer complaint handling
At Roche, you can show up as yourself, embraced for the unique qualities you bring, allowing you to thrive both personally and professionally

Job Summary

  • At Roche, you can show up as yourself, embraced for the unique qualities you bring, allowing you to thrive both personally and professionally.
  • Your main responsibilities include managing client relationships, piloting provider performance, and ensuring efficient handling of customer requests and complaints across all channels.
  • You will also be responsible for documentary reference for the unit, coordinating and ensuring the update of SOPs and WIs, and preparing for inspections and audits.

Matching Summary

At Roche, you can show up as yourself, embraced for the unique qualities you bring, allowing you to thrive both personally and professionally.

Skills & Requirements

Must-have

  • Client relationship management
  • KPI performance monitoring
  • Customer complaint handling
  • Document update coordination
  • SOP and WI maintenance
  • CRM functionality improvement

Nice-to-have

  • Embraced for unique qualities
  • Open dialogue and genuine connections
  • Personal expression encouraged
  • Proactive problem solving

Key Requirements

  • Higher education degree +2/3
  • Customer relationship management specialization
  • Document management experience
  • Supply Chain/Customer Service experience
  • Provider management experience

Work Rights

Not specified

Tailored Resume

Cover Letter