Senior Specialist, Workforce

759

Vilnius, Lithuania
Base: 1,813–3,000 eur monthly; bonus/equity: annua...
Hybrid
Real-time performance monitoring
Schedule change coordination
Servicenow system proficiency
The role is responsible for providing 24/7 global coverage of queues to ensure service levels are consistently optimized

Job Summary

  • The role is responsible for providing 24/7 global coverage of queues to ensure service levels are consistently optimized.
  • Employees will manage outages from escalation to resolution while processing all service requests via the ServiceNow system.
  • The position offers a competitive salary range of 1,813–3,000 EUR monthly along with private health insurance and free fitness facilities.

Matching Summary

The role is responsible for providing 24/7 global coverage of queues to ensure service levels are consistently optimized.

Salary

Base: 1,813–3,000 EUR monthly; Bonus/Equity: Annual variable target incentive eligible; Benefits: Private Health Insurance, Life & Accident Insurance, Free Fitness facilities

Skills & Requirements

Must-have

  • Real-time performance monitoring
  • Schedule change coordination
  • ServiceNow system proficiency
  • MS Office advanced Excel skills
  • Outage escalation management

Nice-to-have

  • Experience in workforce planning
  • Previous call center environment experience
  • NICE IEX WFM system expertise
  • Genesys WFM system expertise
  • Strong analytical communication skills

Key Requirements

  • Advanced MS Excel proficiency
  • Experience evaluating escalation requests
  • Ability to prioritize tasks in fast-paced environments

Work Rights

Not specified

Tailored Resume

Cover Letter