Senior Officer / Officer, Customer Service Center (counter)
Prudential Corporation Asia Ltd
Hong Kong, Hong Kong
On-site
Customer enquiries and requests
Day-to-day counter operation
Insurance products and services
This role will provide and process information in response to customers’ enquiries, concerns, and requests in day-to-day counter operation at Customer Service Center effectively and efficiently
Job Summary
This role will provide and process information in response to customers’ enquiries, concerns, and requests in day-to-day counter operation at Customer Service Center effectively and efficiently.
Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction.
Candidates with less experience may be considered as Officer.
Matching Summary
This role will provide and process information in response to customers’ enquiries, concerns, and requests in day-to-day counter operation at Customer Service Center effectively and efficiently.
Skills & Requirements
Must-have
customer enquiries and requests
day-to-day counter operation
insurance products and services
customer feedback
handle customer dissatisfaction
provide appropriate solutions
Nice-to-have
partners for every life
protectors for every future
diversity is celebrated
inclusion assured
Connect, Grow, and Succeed
Key Requirements
Secondary education or above
Passed IIQE paper 1, 3 and 5
5 years of experience in Customer Service Operations
Good written/spoken English and Chinese (including Putonghua)