Service Operations Lead (benelux)

Solenis / Diversey

Breukelen, Netherlands
Hybrid
Technical service processes
Sla performance
Kpi analysis
As Service Operations Lead, you will be the linchpin between the local commercial organization, technical teams, and the Shared Service Center (SSC), responsible for realizing and continuously improving technical service performance, SLAs, and service processes within the Benelux

Job Summary

  • As Service Operations Lead, you will be the linchpin between the local commercial organization, technical teams, and the Shared Service Center (SSC), responsible for realizing and continuously improving technical service performance, SLAs, and service processes within the Benelux.
  • You will lead and improve technical service processes and SLA performance, align service priorities with country stakeholders and the SSC, and analyze KPIs to initiate improvements in quality and productivity.
  • The company offers a key role within an international organization with significant impact on service quality and customer satisfaction, a leadership position with room for improvement and innovation, and hybrid working arrangements.

Matching Summary

As Service Operations Lead, you will be the linchpin between the local commercial organization, technical teams, and the Shared Service Center (SSC), responsible for realizing and continuously improving technical service performance, SLAs, and service processes within the Benelux.

Skills & Requirements

Must-have

  • technical service processes
  • SLA performance
  • KPI analysis
  • team leadership
  • 3rd party service partners

Nice-to-have

  • strong communication skills
  • organizational skills
  • dynamic environment
  • innovative thinking

Key Requirements

  • 5-8 years experience in technical service
  • HBO degree, preferably technical or engineering
  • Demonstrable leadership experience
  • Experience with SAP, Salesforce, and digital tools
  • Excellent English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter