Customer Service Officer

Manulife

Hong Kong
Hybrid
3+ years customer service experience preferred
Hkdse/hkcee/diploma qualification required
Excellent telephone manner and interpersonal skills
Manulife is seeking a Customer Service Officer for their Hong Kong office, focusing on handling customer inquiries related to group medical, individual financial, and wealth management products. The ideal candidate should possess customer service experience, excellent communication skills in English and Chinese, and a strong service attitude, with a hybrid work arrangement in place

Job Summary

  • The role focuses on empowering representatives to solve critical problems for millions of end users relying on Manulife's products daily.
  • Employees will handle enquiries and resolve requests for group medical, individual financial, and wealth management products across multiple channels.
  • Manulife offers a flexible environment that supports well-being, inclusion, and career growth within a global team.

Matching Summary

Match Score: 85

Manulife is seeking a Customer Service Officer for their Hong Kong office, focusing on handling customer inquiries related to group medical, individual financial, and wealth management products. The ideal candidate should possess customer service experience, excellent communication skills in English and Chinese, and a strong service attitude, with a hybrid work arrangement in place.

Skills & Requirements

Must-have

  • 3+ years customer service experience preferred
  • HKDSE/HKCEE/diploma qualification required
  • Excellent telephone manner and interpersonal skills
  • Fast typing over 45 wpm and PC literate
  • Fluent in English and Chinese written and spoken

Nice-to-have

  • IIQE 1, 3, 5 certification preferred
  • Previous call centre or service centre experience
  • Experience with financial and wealth management products
  • Self-motivated and able to work independently
  • Recommend productivity and service improvements

Key Requirements

  • HKDSE/HKCEE or diploma qualification
  • IIQE 1, 3, 5 certification (preferred)
  • 3+ years customer service experience (preferred)
  • Typing speed over 45 wpm
  • Bilingual proficiency in English and Chinese

Work Rights

Not specified

Tailored Resume

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