Senior Customer Relations Handler – Home Large & Complex Loss

Direct Line Group

Glasgow, United Kingdom
Hybrid
Home large & complex loss handling
Complaint management and resolution
Regulatory compliance
Ensure customers are treated fairly and their concerns are addressed efficiently by proactively handling complaints and meeting all complaint-related deadlines

Job Summary

  • Ensure customers are treated fairly and their concerns are addressed efficiently by proactively handling complaints and meeting all complaint-related deadlines.
  • Conduct audits and ad hoc reviews to ensure compliance with regulatory and DLG requirements for each complaint.
  • Direct Line Group offers a comprehensive benefits package including a 9% employer contributed pension, annual bonus, insurance discounts, and a generous holiday allowance.

Matching Summary

Ensure customers are treated fairly and their concerns are addressed efficiently by proactively handling complaints and meeting all complaint-related deadlines.

Skills & Requirements

Must-have

  • Home large & complex loss handling
  • Complaint management and resolution
  • Regulatory compliance
  • Supplier and stakeholder collaboration
  • Daily complaint spreadsheet updates

Nice-to-have

  • Proactive issue identification
  • Teamwork and individual initiative
  • Customer-centric approach
  • Continuous improvement focus

Key Requirements

  • Home claims experience essential
  • Subsidence and large loss knowledge preferred
  • Excellent written and verbal communication skills
  • FOS complaints management knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter