Senior Service Experience Designer

Capita (public services)

London, United Kingdom
Base: up to £55,000 pro rata depending on experien...
Fully remote
Gds-aligned service design
User-centered design methodologies
Quantitative and qualitative research
At Capita, we are building a modern, joined up learning ecosystem for our client spanning digital and face to face delivery, data, and evaluation so people can learn faster and prove what works

Job Summary

  • At Capita, we are building a modern, joined up learning ecosystem for our client spanning digital and face to face delivery, data, and evaluation so people can learn faster and prove what works.
  • You’ll collaborate with designers, product managers, developers, and business analysts to execute design solutions that align user and business needs and technical constraints in an agile environment.
  • Capita offers a salary of up to £55,000 pro rata dependant on experience, homebased working, 23 days’ holiday pro rata with the opportunity to buy extra leave, company matched pension, life assurance, and extensive family leave benefits.

Matching Summary

At Capita, we are building a modern, joined up learning ecosystem for our client spanning digital and face to face delivery, data, and evaluation so people can learn faster and prove what works.

Salary

Base: Up to £55,000 pro rata depending on experience; Bonus/Equity: Not specified; Benefits: Homebased working, 23 days’ holiday pro rata with option to buy extra leave, company matched pension, life assurance, 15 weeks’ fully paid maternity/adoption/shared parental leave, paternity pay, volunteering day, Employee Network Groups, learning and apprenticeship opportunities

Skills & Requirements

Must-have

  • GDS-aligned service design
  • User-centered design methodologies
  • Quantitative and qualitative research
  • Stakeholder collaboration and facilitation
  • Accessible and inclusive service design
  • Agile environment experience
  • Complex system service design

Nice-to-have

  • Emotional intelligence in communication
  • Mentoring and influencing others
  • Rapid information absorption
  • Positive outlook on corporate processes
  • Experience with education and technology sectors

Key Requirements

  • Proven track record in service design
  • Experience in local or central government or complex systems
  • Fixed Term Contract until 1st Oct 2026
  • Full time availability
  • Ability to work under general direction with autonomy

Work Rights

Not specified

Tailored Resume

Cover Letter