The role involves owning the end-to-end lifecycle of CRM suites to transform external customer support from reactive troubleshooting to proactive service delivery
Job Summary
The role involves owning the end-to-end lifecycle of CRM suites to transform external customer support from reactive troubleshooting to proactive service delivery.
Candidates will lead solution architecture, write advanced scripts using JavaScript and Glide API, and architect complex integrations with external systems.
The position requires managing platform governance through update sets and code reviews while ensuring compliance with ServiceNow best practices and Clean Core principles.
Matching Summary
The role involves owning the end-to-end lifecycle of CRM suites to transform external customer support from reactive troubleshooting to proactive service delivery.
Skills & Requirements
Must-have
ServiceNow CRM Developer Administrator
JavaScript Glide API Script Includes
Integration Hub REST SOAP APIs
Flow Designer Virtual Agent GenAI
Update Sets Platform Upgrades Code Reviews
Nice-to-have
Mentorship of junior developers
Customer-centric technical mindset
Translating business requirements to roadmaps
Continuous learning culture
Adaptability to latest release features
Key Requirements
10+ years CRM development and administration experience
2 years low-code cloud-based SaaS platform experience
Master's degree in Computer Science or related field
Certified System Administrator (CSA) certification required