This role involves diagnosing and resolving highly technical software issues for critical Japanese customers while ensuring an excellent user experience
Job Summary
This role involves diagnosing and resolving highly technical software issues for critical Japanese customers while ensuring an excellent user experience.
The team fosters a learning environment where open collaboration and cross-functional teamwork are vital to supporting customers effectively.
Candidates will work in a hybrid model requiring at least 50% time in-office or with customers while participating in a 24x7 global coverage plan.
Matching Summary
This role involves diagnosing and resolving highly technical software issues for critical Japanese customers while ensuring an excellent user experience.
Skills & Requirements
Must-have
3+ years SaaS technical support experience
Fluent bilingual Japanese and English skills
Experience with Splunk Kibana Grafana tools
Knowledge of Configurable Security and Integrations
Ability to manage SLA-driven case queues
Nice-to-have
Strong analytical and problem-solving skills
Confident verbal and written communication
Experience with Workday or Salesforce platforms
Ability to collaborate across global teams
Track record of managing urgent priority issues
Key Requirements
3+ years proven technical support for SaaS solutions
Fluency in speaking reading and writing Japanese and English