Front Desk Agent

Four Seasons

Napa Valley, US
Hourly: $26.68; not specified; benefits: cigna med...
On-site
Guest check-in and check-out
Handle guest interactions professionally
Computer system utilization
Four Seasons is seeking a Front Desk Agent for their Napa Valley location, requiring candidates with prior front desk experience to provide exceptional guest service. The role involves managing check-ins and check-outs, handling guest inquiries, and ensuring a high level of hospitality

Job Summary

  • The Front Desk Agent welcomes and registers hotel guests while following Benchmark Standards and establishing method of payment.
  • Agents will assess each guests’ needs and requests and add personal touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • Four Seasons offers competitive salary and benefits including medical and dental options, parental leave, training, complimentary accommodation, and employee meals.

Matching Summary

Match Score: 85

Four Seasons is seeking a Front Desk Agent for their Napa Valley location, requiring candidates with prior front desk experience to provide exceptional guest service. The role involves managing check-ins and check-outs, handling guest inquiries, and ensuring a high level of hospitality.

Salary

Hourly: $26.68; Not specified; Benefits: Cigna medical and dental benefit options effective after 30 days of employment, 8 weeks of New Parental Leave Pay after 1 year of employment, Excellent Training and Development opportunities, Complimentary accommodation at other Four Seasons Hotels and Resorts, Complimentary Employee Meals, 401k Retirement Plans

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Handle guest interactions professionally
  • Computer system utilization
  • Assist with concierge services
  • Resolve customer complaints

Nice-to-have

  • Genuine heart and luxury service
  • Personalized guest experiences
  • Knowledge of Napa Valley

Key Requirements

  • Previous front desk experience
  • Strong written and oral presentation skills
  • Ability to multi-task
  • Strong computer skills
  • Strong problem solving skills
  • Valid US work authorization

Work Rights

Valid US work authorization

Tailored Resume

Cover Letter