Fraud & Scams Analyst Opportunities - Sydney

Bankatvillage

Sydney, Australia
Hybrid
Full-time 38 hours per week
Rotating roster availability including nights and weekends
20% in-office attendance requirement
The role involves safeguarding customers by preventing fraudulent activities and providing support to victims of card fraud and scams

Job Summary

  • The role involves safeguarding customers by preventing fraudulent activities and providing support to victims of card fraud and scams.
  • Employees will handle high volumes of inbound and outbound calls while performing detection analysis on fraud events.
  • Successful candidates must demonstrate emotional resilience to manage aggressive or distressed customers in a high-paced environment.

Matching Summary

The role involves safeguarding customers by preventing fraudulent activities and providing support to victims of card fraud and scams.

Skills & Requirements

Must-have

  • Full-time 38 hours per week
  • Rotating roster availability including nights and weekends
  • 20% in-office attendance requirement
  • Strong problem-solving and decision-making capability
  • High level of personal integrity and confidentiality

Nice-to-have

  • Experience in Financial Services Industry
  • Emotional resilience for distressed customers
  • Ability to work in ambiguous environment
  • Knowledge of emerging financial crime trends

Key Requirements

  • 12-month contract basis for new hires
  • Willingness to work rotating roster covering 24/7 operations
  • In-person training attendance required initially

Work Rights

Not specified

Tailored Resume

Cover Letter