Customer Service Officer Retail

Ontex

On-site
Fluency in english
Strong sap skills
Order processing expertise
Ontex is seeking a Customer Service Officer to join their retail team, responsible for ensuring accurate order processing and customer satisfaction. The ideal candidate should possess strong SAP skills, excellent interpersonal abilities, and a detail-oriented approach, with a focus on problem-solving in a fast-paced environment

Job Summary

  • The role ensures end-to-end execution of retail customer orders while guaranteeing accuracy and high service levels.
  • Candidates must possess strong interpersonal skills and rigorous attention to detail to coordinate with sales, logistics, and planning teams.
  • Ontex is a leading international provider of personal hygiene solutions founded in Belgium in 1979 with a commitment to innovation accessible to everyone.

Matching Summary

Match Score: 85

Ontex is seeking a Customer Service Officer to join their retail team, responsible for ensuring accurate order processing and customer satisfaction. The ideal candidate should possess strong SAP skills, excellent interpersonal abilities, and a detail-oriented approach, with a focus on problem-solving in a fast-paced environment.

Skills & Requirements

Must-have

  • Fluency in English
  • Strong SAP skills
  • Order processing expertise
  • Complaint handling ability
  • National and international shipment follow-up

Nice-to-have

  • Multitasking capabilities
  • Problem anticipation mindset
  • Continuous improvement focus
  • Stress resilience
  • Autonomy in work execution

Key Requirements

  • Fluency in English required
  • Experience with SAP systems
  • Background in order management

Work Rights

Not specified

Tailored Resume

Cover Letter