Johnson Controls OpenBlue is seeking a Head of Mission Critical Services for the EMEA region, responsible for overseeing service operations for hyperscale and enterprise data centers. The ideal candidate will have extensive experience in managing remote teams and ensuring high-quality service delivery
Job Summary
Lead and manage mission-critical service operations across EMEA, ensuring SLA adherence and customer satisfaction.
Mobilize, schedule, and coordinate multi-disciplinary field teams across multiple countries, ensuring resource availability and competency alignment.
Champion a zero-incident safety culture across all field activities and oversee MOP/SOP development and live-site work controls.
Matching Summary
Match Score: 85
Johnson Controls OpenBlue is seeking a Head of Mission Critical Services for the EMEA region, responsible for overseeing service operations for hyperscale and enterprise data centers. The ideal candidate will have extensive experience in managing remote teams and ensuring high-quality service delivery.
Skills & Requirements
Must-have
mission-critical service operations
remote field engineering teams
hyperscale data center customers
SLA adherence and customer satisfaction
live-site protocols and risk mitigation
Nice-to-have
continuous improvement programs
zero-incident safety culture
technical feedback to engineering
Key Requirements
10+ years in mission-critical services
Proven success managing remote field service teams