The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Matching Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Skills & Requirements
Must-have
Customer relations
Technical acumen
SaaS solution management
Enterprise software solution
Complex B2B enterprise software
Nice-to-have
Sun-drenched optimism
Courageous collaborators
Empathy and shared enthusiasm
Curious minds
Bold ideas and genuine care
Key Requirements
BS or MS in a Technical Degree or equivalent experience
4+ years of experience in product support, customer success, account management or consulting
4+ years of experience implementing or managing a complex SaaS solution
7+ years of experience in product support, customer success, account management or consulting
5+ years of experience implementing or managing a complex SaaS solution
Experience with Human Resources, Payroll, Time Tracking, Recruiting, or Financials
Demonstrated leadership skills and experience with high-level stakeholders