Tech It Asset Mgmt

Unisys

Canberra, Australia
Fully remote
Level 2 and level 3 support
Install, repair and maintain equipment
Physical support for end user equipment
The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals

Job Summary

  • The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
  • Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
  • Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.

Matching Summary

The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.

Skills & Requirements

Must-have

  • Level 2 and Level 3 support
  • Install, repair and maintain equipment
  • Physical support for End User Equipment
  • Provide advice and assistance to End Users
  • Maintain a high degree of professionalism
  • Ensure customer satisfaction

Nice-to-have

  • Motivated and enthusiastic
  • Keen interest in developing a career in IT
  • Strong focus on providing customer service

Key Requirements

  • NV1 Security Clearance is must to have
  • Time management skills
  • Experience in IT support services with specified KPI’s
  • Effective verbal and written communication skills
  • Problem-solving abilities and an analytical mindset

Work Rights

NV1 Security Clearance required

Tailored Resume

Cover Letter