Implementation Specialist I

Case Law Reporter

Manila, Philippines
Api technical support
Customer communication
Issue resolution
The Implementation Specialist I helps clients set up, update, and use LexisNexis Risk APIs and Web Services, supporting testing, issue resolution, reporting, and team process improvements

Job Summary

  • The Implementation Specialist I helps clients set up, update, and use LexisNexis Risk APIs and Web Services, supporting testing, issue resolution, reporting, and team process improvements.
  • The role involves providing fundamental API technical support to Direct API customers, keeping project plans updated, and communicating technical terms to diverse audiences.
  • The company offers country-specific benefits and is committed to a fair and accessible hiring process, providing accommodations for individuals with disabilities.

Matching Summary

The Implementation Specialist I helps clients set up, update, and use LexisNexis Risk APIs and Web Services, supporting testing, issue resolution, reporting, and team process improvements.

Skills & Requirements

Must-have

  • API technical support
  • customer communication
  • issue resolution
  • team process improvements
  • reporting and auditing

Nice-to-have

  • consultative customer skills
  • adaptable and open to learning
  • leadership and judgment
  • enterprise AI tools

Key Requirements

  • Bachelor's degree in computer science or related field
  • 1-2 Years in Technical Customer Support
  • Proficiency with Excel
  • Experience with PowerBI
  • Ability to learn new tools
  • Strong analytical skills
  • Clear communication skills
  • Organization and time management
  • Team player
  • Self-motivated
  • Problem-solving ability

Work Rights

Not specified

Tailored Resume

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