Government or managed services environment background
Strong understanding of itsm practices
This is a senior leadership position focused on delivery assurance, governance, and commercial accountability rather than operational management
Job Summary
This is a senior leadership position focused on delivery assurance, governance, and commercial accountability rather than operational management.
The role requires providing end-to-end delivery leadership across multiple service lines including Service Desk, Field Services, and Modern Device Management.
Candidates must possess active NV1 or NV2 security clearance to work at the Canberra client site.
Matching Summary
This is a senior leadership position focused on delivery assurance, governance, and commercial accountability rather than operational management.
Skills & Requirements
Must-have
Senior service delivery leadership experience
Government or managed services environment background
Strong understanding of ITSM practices
Leading through influence in matrixed environments
Commercial acumen managing margins and costs
Nice-to-have
Executive-level communication skills
Ability to engage senior stakeholders
Comfortable in high-trust environments
Proven track record in service assurance
Key Requirements
Active NV1 or NV2 security clearance
Proven experience in senior service delivery roles
Experience within government or managed services environments