Customer Support Specialist (m/w/d) / Kundenberater (m/w/d)

Capita (digital)

Plovdiv, Bulgaria
On-site
Respond to customer inquiries via sms/email/phone
Process changes for internet service providers
German language proficiency b2/c1
Capita is seeking a Customer Support Specialist in Plovdiv, Bulgaria, to assist telecommunications customers in Germany by addressing inquiries and processing service changes. The role requires proficiency in German, strong communication skills, and a customer-oriented mindset, along with a willingness to work shifts

Job Summary

  • As a Customer Support Specialist, you will handle customer inquiries for telecommunications clients, ensuring they receive clear answers and prompt solutions.
  • Your responsibilities include responding to written customer requests, processing changes with internet service providers, and implementing these changes in the system.
  • Capita offers benefits such as meal vouchers, private health insurance, a MultiSport card, and support for relocation with an accommodation bonus.

Matching Summary

Match Score: 85

Capita is seeking a Customer Support Specialist in Plovdiv, Bulgaria, to assist telecommunications customers in Germany by addressing inquiries and processing service changes. The role requires proficiency in German, strong communication skills, and a customer-oriented mindset, along with a willingness to work shifts.

Skills & Requirements

Must-have

  • Respond to customer inquiries via SMS/email/phone
  • Process changes for internet service providers
  • German language proficiency B2/C1
  • Customer-oriented mindset
  • Excellent organizational and communication skills

Nice-to-have

  • Present products and offers to customers
  • Work in a diverse international environment
  • Participate in project initiatives

Key Requirements

  • German language B2/C1 level
  • Good MS Office skills
  • Willingness to work shifts (Mon-Fri 8:00-21:00, Sat 8:00-17:30)
  • Willingness to attend on-site training in Plovdiv for the first 6 weeks

Work Rights

Not specified

Tailored Resume

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