Product Support Associate (6 Months Contract Role)
Thomson Reuters Corporation
Not specified; not specified; comprehensive benefi...
Hybrid
Minimum 1 year technical support experience
International calling experience mandatory
Excellent english written and verbal communication
This role is critical for driving customer satisfaction and product adoption by providing timely technical support across global markets
Job Summary
This role is critical for driving customer satisfaction and product adoption by providing timely technical support across global markets.
Candidates must be flexible to support a 24/7 operations model including rotational week-offs and overtime as per business requirements.
The company offers a hybrid work model, comprehensive benefits including mental health resources, and opportunities for career development in an AI-enabled future.
Matching Summary
This role is critical for driving customer satisfaction and product adoption by providing timely technical support across global markets.
Salary
Not specified; Not specified; Comprehensive benefit plans including vacation, mental health days, and retirement savings
Skills & Requirements
Must-have
Minimum 1 year technical support experience
International calling experience mandatory
Excellent English written and verbal communication
Nice-to-have
Experience with Salesforce or Genesys platforms
Ability to work in fast-paced high-volume environment
Strong problem-solving skills with attention to detail
Key Requirements
6-month contract basis required
Hybrid work mode availability
1 year minimum customer-facing technical support experience