Base: $30.70 - $46.05 ph; bonus/equity: not specif...
Contact center leadership
Patient billing and documentation
Hipaa compliance
The supervisor oversees all inbound and outbound patient contacts to ensure quality, productivity, and service expectations are met
Job Summary
The supervisor oversees all inbound and outbound patient contacts to ensure quality, productivity, and service expectations are met.
Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, benefits, retirement plans, and career development programs.
The company is a national leader in clinical innovation and provides equitable care with over 155,000 teammates across 69 hospitals and more than 1,000 care locations.
Matching Summary
The supervisor oversees all inbound and outbound patient contacts to ensure quality, productivity, and service expectations are met.
Salary
Base: $30.70 - $46.05 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including health, dental, vision, retirement, and paid time off
Skills & Requirements
Must-have
Contact center leadership
Patient billing and documentation
HIPAA compliance
Performance standards implementation
Staff coaching and management
Advanced Microsoft Office skills
Customer-focused approach
Nice-to-have
Knowledge of healthcare revenue cycle
Problem solving and decision-making skills
Excellent written and verbal communication
Collaboration with quality and operations teams
Flexibility to move within contact center
Key Requirements
Bachelor's degree in Health Care Administration or related field