Part-time Junior Consumer Support Navigator

CooperSurgical Inc

Remote
Base: $24ph; bonus/equity: not specified; benefits...
Remote
Webchat and call center specialist
Consumer support
Client approved faq documents
The Junior Consumer Support Navigator is responsible for providing inbound and outbound customer support in a Life Sciences (Biotech) environment, focusing on answering consumer inquiries and contributing to program objectives

Job Summary

  • The Junior Consumer Support Navigator is responsible for providing inbound and outbound customer support in a Life Sciences (Biotech) environment, focusing on answering consumer inquiries and contributing to program objectives.
  • This role averages 17–25 hours per week, with a goal to transition per diem team members into full-time roles over time.
  • Ostro is a remote-first team united by curiosity, honesty, and a shared passion for improving healthcare, calling themselves Ostronauts.

Matching Summary

The Junior Consumer Support Navigator is responsible for providing inbound and outbound customer support in a Life Sciences (Biotech) environment, focusing on answering consumer inquiries and contributing to program objectives.

Salary

Base: $24/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Webchat and call center specialist
  • Consumer support
  • Client approved FAQ documents
  • Ostro database system
  • AE/PQC/SS reporting

Nice-to-have

  • Entrepreneurial desire
  • Collaborative environment
  • Measurable impact on global health

Key Requirements

  • Active LPN licensure required
  • Available to work 20 hours per week
  • Must reside in specific US states
  • 1+ year experience in call center
  • Type 35 wpm

Work Rights

Not specified

Tailored Resume

Cover Letter